Shipping & Returns

Shipping Policy

Processing Time All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping method chosen but usually arrives within 2-10 business days from the time we ship the order.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Standard shipping is not trackable. If you want a trackable package, this can be purchased at checkout

Customs, Duties, and Taxes ININNs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages ININNs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy We offer international shipping to most countries. Please note that international shipping rates and delivery times may vary.

Returns Policy 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Note! Custom orders are non-returnable, i.e., products with additions or customized according to the customer's wishes. Return costs are borne by the buyer. Once the product has arrived with us, we will issue a refund minus the return costs. In case of damage or reasons attributable to the seller, we will cover the return costs.

To start a return, you can contact us at Info@ininns.se. Please note that returns will need to be sent to the following address: Vedevågslingan 9, Bandhagen, Stockholm, 12474, Sweden

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Sweden, shipping your goods may take longer than expected

You can always contact us for any return questions at Info@ininns.se.

 Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.