FAQ

Frequently Asked Questions (FAQ)

1. How can I contact customer support? You can reach our customer support team by email, info@ininn.se 

2. What are your business hours? We are available between 8:00 AM and 6:00 PM CEST+1 everyday.

3. Where are your products manufactured? All our products are designed and produced by us in Sweden.

4. How do I place an order? To place an order, simply browse our products, add items to your cart, and proceed to checkout. 

5. What payment methods do you accept? We accept a list of payment methods, e.g., credit cards, PayPal, Apple pay, google pay, Klarna etc.

6. How long does it take to receive my package? Most of our products are made to order and are usually shipped within 2-4 days after the order is placed. After that, the package is typically delivered within 2-10 business days, depending on the destination.

7. How can I track my order? Once we have shipped your product, you will receive a tracking number. Please note that trackable shipping is an optional add-on that you can select at checkout. Standard shipping is not trackable.

8. What is your return policy? We offer 14- day return policy. For more details, please visit our "Shipping & return-policy" page.

9. Do you ship internationally? Yes, we ship to most countries. Shipping fees and delivery times vary by location. More information is available on our "Shipping & return-policy" page.

10. How can I create an account? To create an account, click on the  sign up button at the top of the page and fill in the required information.

11. How do I reset my password? If you’ve forgotten your password, click on the forgot password ink on the login page and follow the instructions to reset it.

12. Are my personal details secure? Yes, we take your privacy seriously. For more information, please read our "privacy policy" page.

13. How can I stay updated with your latest products and offers? You can subscribe to our newsletter by entering your email address at the bottom of the page. Follow us on social media platforms for the latest updates.

14. Do you accept custom orders? Yes, we do. Please send a message to Info@ininns.se, and we will usually be able to accommodate your request